Category » My Account

There were 20 questions found in this category:

1. Address Book
   The new Heritage Makers Address Book allows you to keep track of your friends and family, and send cards directly to anyone you want to. There are two parts to sending your cards and invitations to all those special people: 1. Entering your contacts in your Address Book and 2. Placing a Direct S ...
2. Can I remove red-eye from my photos?
   Heritage Makers' Studio Editor does not currently have a red-eye removal tool. This option may be added in the future, but it has not yet been decided if or when it will come. For now, you will need to remove the red eyes from your photos using a photo editing program before uploading them to yo ...
3. Consultant Topics
   Consultants can find more information on the following topics by clicking on the links. Once you click on the link, you will need to sign in to the consultant knowledgebase with the password found in the Virtual Office. Password hint: _____ Team is a training event for Star Consultants and Club ...
4. Credits
   Q: What is a credit? A: A credit is a service contract that allows you to purchase a project before completing it, then use the credit to place an order for that particular type of project. Q: How can I purchase a credit? A: Credits can be purchased through Heritage Makers Independent Consultant ...
5. Direct Shipping
   The new Heritage Makers Address Book allows you to keep track of your friends and family, and send cards directly to anyone you want to. There are two parts to sending your cards and invitations to all those special people: 1. Entering your contacts in your Address Book and 2. Placing a Direct S ...
6. Do family folds come with envelopes?
   Yes. Family folds started to come with envelopes March 7, 2008.
7. Gift Certificates
   Q: Does Heritage Makers offer gift certificates? A: Heritage Makers does not offer gift certificates. However, you can give a gift account. Gift accounts are simply an account that has been set up with a credit or membership. Q: How do I order gift accounts? A: Ordering gift accounts is simple. ...
8. Heirloom Assurance
   The Heritage Makers Heirloom Assurance assures that your projects will last lifetimes. Torn pages, missed typos, daily wear and tear. Heritage Makers will print a replacement copy for you at only half price. To receive your replacement copy, you'll need to mail us back your original book (or wha ...
9. Hosting & Specials
   With our host rewards program, you’ll earn plenty with one of the most rewarding plans anywhere. Our average host receives over $120 in rewards! Our hosts receive: FREE product credit – up to 20% Half-price products Exclusive hosting gift programOur hosts are spoiled! Hosting a Heri ...
10. How do I cancel my membership?
    You can easily cancel or modify your membership in your account online. Click here to go there now. (You must be logged in for this link to work properly). Canceling your membership will change it from Premier to Basic. If you would like your Basic account completely closed, please contact C ...
11. How do I Upload Photos?
    If you would like to use photos in your projects, you will first need to upload them to a "Photo Album" in your account. The Photo Album is simply the place that your photos are stored so that you can use them in your projects. The photos you upload should be no larger than 4800 pixels in eit ...
12. Preview / View Project
    To view your project from outside of the Studio Editor, click "view" under the view in progress or view completed pages.This view is also available for templates in the my templates page and in the template gallery. You can turn the pages of your book by clicking on the pages, the thumbnails a ...
13. Refund and Cancelation Policy
    Credit Order - A refund for a credit order will be given within 3 days of purchase. Publishing Order - A publishing order can only be canceled and refunded within 3 hours after the order was placed. After the 3 hours the order will go into production and cannot be canceled or refunded. To cancel ...
14. Shipping Time
    After you place your publishing order, your books are printed, bound and then shipped to you. The length of this production process can vary depending on the type of project being printed (cards, books, posters, etc.) and the type of shipping you select (ground, 2nd-day, next day). While it is ...
15. Standard Page Count and Extra Pages
    All storybooks come with 21 pages (single side) included in the base price. Additional pages can be added up to a the total listed at the right. To see the base price of each product, click here, then select the product type you're interested in. Contact your consultant to find out about current ...
16. Submitting Templates to the Template Gallery
    Move your project to your Completed Projects section. *(For instructions on how to do this, see below.) Underneath your project, click the “submit as template” link. Please note that this link will not appear under projects that were made from existing templates. Fill out the info ...
17. Template Gallery
    The Heritage Makers Template Gallery provides hundreds of pre-designed projects for you to use. As you begin your project, you are welcome to either start from scratch with a blank page, or speed up the process by using one of our templates. Please note that templates cannot be added to a curren ...
18. Transferring Publishing Credit
    You have the ability to transfer publishing credits to another account. Here are the steps to transfer a credit: Log into your account. Go to My Studio>>My Account Click "Publishing Credits" at the top left. Check the boxes of the credits you wish to transfer. You may tr ...
19. Why am I not receiving emails from Heritage Makers?
    If you know that you aren't receiving emails from your upline or from the home office, be sure to check your junk or spam email box. If you find the email there, drag it to your inbox and then be sure you add the domain @heritagemakers.com to your safe list. If you have any trouble doing this, c ...
20. Why can't I activate my account?
    There are a couple of reasons why you might not be able to active your account. First off, if you’re on a PC, make sure you are using Internet Explorer or Mozilla Firefox. If you are on a Mac, make sure you are using Mozilla Firefox. If you are going through a domain name provided by your ...