Category » Trouble Shooting

There were 13 questions found in this category:

1. Can I remove red-eye from my photos?
   Heritage Makers' Studio Editor does not currently have a red-eye removal tool. This option may be added in the future, but it has not yet been decided if or when it will come. For now, you will need to remove the red eyes from your photos using a photo editing program before uploading them to yo ...
2. Clearing the cache on your computer
   Occasionally, you'll need to clear the cache from your computer to make sure your Heritage Makers experience is optimized. Please follow the steps below. Click here to view a tutorial. Internet Explorer At the top, click on "Tools" Go down and click on "Internet Options" Make sure the "Genera ...
3. Disabling Pop-up Blockers
   Heritage Makers requires pop-up windows in order to function properly. You should disable pop-up blockers before working on a project. This is typically done through a toolbar button in your web browser (for browser toolbars such as Google Toolbar and Yahoo! Companion) or through a preferences ...
4. How to change Screen Resolution
   If you are not able to see the entire home page, or the entire Studio Editor while working on a project, you may want to increase your screen resolution. These instructions apply specifically to Windows XP. If you are using Windows Vista, the wording and pictures may be slightly different. Cli ...
5. How to disable domain masking.
   If you are using a custom domain name, you must turn off domain masking so that our site will work properly. The list provided is for a GoDaddy.com account, however, every domain registrar has the same concept and this should provide helpful. Log in to your GoDaddy account and go to "My Accoun ...
6. How to install Adobe Flash Player
   You will need to install Adobe Flash Player to use our site. Please follow these simple instructions: Internet Explorer Go to www.adobe.com Click the "Get Adobe Flash Player" icon Check or un-check third party software. Mark that you agree to the Adobe Flash Player Terms of Service Click the ...
7. I can't preview
   If you are having trouble previewing your project, please check for these problems: 1. Close the preview and return to the page that was not displaying correctly. Click Save, wait a moment, then try previewing again. 2. Check the black space around your page to see if you have extra elements out ...
8. My Premier Art Won't Load
   If you have a premier membership and are unable to access premier art for a Drag and Drop project, try clearing your Flash Player cache by doing the following:1. Open a drag and drop project. 2. Right-click anywhere on the page. 3. A menu will pop up. Click on “Settings." 4. A small ...
9. Site Requirements
   In order to use the Heritage Makers website, your computer will need to be compatible with the following specifications: * Use one of the following Internet Browsers: -Internet Explorer 7.0 or greater (Windows) -Mozilla Firefox 3.0 or greater (Macintosh or Windows) Other browsers, such as ...
10. What color profile(s) can my images be saved at?
    Images may be saved as RGB, CMYK or Grayscale color profile formats as a JPG or PNG.
11. When I click on something, nothing happens.
    There are a couple of reasons that explains if you click on a link or something and it appears as if nothing is happening. The first is that you have a pop-up blocker that has blocked a pop-up window. The second is that you already have a pop-up window that is underneath your current window. Fo ...
12. Why can't I stay logged in?
    There may be a few reasons why you're not staying logged into your account and it's asking you to log in all the time: First, make sure you are using either Internet Explorer or Mozilla Firefox. If you are using a different web browser, such as AOL or MSN or Comcast, you will need to switch to ...
13. Uploading High Quality Images
    Click here to learn how to upload photos from your computer to Heritage Makers. When creating full bleed pages in another program and uploading them to Heritage Makers, here are a few things you can do to reduce pixelation: Make sure your file is saved in JPEG (for basic or Premier members) or ...